Awesome Customer Service!
Thursday 31 July, 2014
When I told Jeff that I needed red card gimmicks instead of blue, he took the time to contact his supplier to check the entire inventory for that trick.This is not the first time he has gone out of his way for me.
Thanks again for the excellent customer service Jeff!!!
Tuesday 29 July, 2014
I was surprised how fast they have answered and replied every question.
All I can say is, there is no better place to shop magic online than MJM Magic!
It's a pleasure to do business with MJM!
Friday 25 July, 2014
It's been a year since I logged into the MJM site, and my email address had changed. I also had a $7 credit on my old account. Not being able to login, I contacted Jeff, and he verified the credit due me, even though my account had been inactive for over a year! He transferred the credit due me to my new account. Nice personal and prompt service.
Thank you for fast responses.
Wednesday 23 July, 2014
I have sent an inquiry to MJM about some item that I want to order and I was surprised how fast they have answered. But not only fast, I have sent them a second and a third question for further clarification, and their answers were not just "yes" or "no", they have provided everything that I wanted to know, and again - very fast, as though I am their only customer. Thank you!
Great Customer Service in a Crunch
Friday 18 July, 2014
I had previously ordered a product from another vendor for an upcoming event, and USPS lost the package, leaving me scrambling to get a replacement item delivered in a matter of days. I found MJM Magic while looking for a retailer that would give you non-USPS shipping options, and the fact that the website lists product availability and delivery estimates was a big help in choosing an item that could get to me by my deadline. When I had questions, Jeff Mash responded right away and helped get the shipping sorted out so that I could ensure I'd get my package on time. Lifesaver in a stage prop emergency, really appreciate it!