Great Customer Service in a Crunch
Friday 18 July, 2014
I had previously ordered a product from another vendor for an upcoming event, and USPS lost the package, leaving me scrambling to get a replacement item delivered in a matter of days. I found MJM Magic while looking for a retailer that would give you non-USPS shipping options, and the fact that the website lists product availability and delivery estimates was a big help in choosing an item that could get to me by my deadline. When I had questions, Jeff Mash responded right away and helped get the shipping sorted out so that I could ensure I'd get my package on time. Lifesaver in a stage prop emergency, really appreciate it!
best magic place bar none!
Tuesday 15 July, 2014
MJM Magic is my one stop shop! As P.T. Barnum would say, "There's something for everyone". Props, magic items, mentalism, DvD's , books, downloads, Ebooks, gags, etc. Best of all, FREE SHIPPING. And there's like a sale every single day. MJM could write the book on customer service because its that great. If you're here, look around, by something. If you have questions, message them. They will always reply, quickly.
The Urban Entity, Cedric Taylor
Thursday 10 July, 2014
I had ordered a trick and when it showed up, it had instructions for a different trick. My first thought was, "Wow, this is going to be pain to resolve, if it is EVER resolved." Typically, when you have issues after buying something online, it can be such a hassle. Man, was I wrong!! The next day I received an email with a PDF of the correct instructions. Lucky Me!! Two tricks for the price of one! Thanks for making it easy MJM!
Excellent Customer Service
Wednesday 09 July, 2014
Thank you for dealing so comprehensively with an order that contained the incorrect instructions (manufacturer oversight). From order to delivery the timescale of just eight days to Ireland was excellent. Other orders from suppliers within Europe, UK and Ireland have occasionally taken up to two weeks, or as we say - a fortnight! Thank you I will deal with you again soon.
Once again, Super service.
Friday 20 June, 2014
I had a question that Jeff was able to help me with. His suggestions were varied and useful and will help me very soon. Thanks for going the extra "Mile" (Even if it was in the form of an Email!)