OUTSTANDING Customer Service
Friday 02 September, 2011
I recently came across MJM and looked at some items. The selection was pretty large. I mean 1 item I wanted had over 20 to choose from and the price??? I have NEVER seen this item for so little. I thought ," Oh great it is going to be some crappily made junk but... I took a chance, I got it. Sure enough when I got it it was NOT what I wanted. I went back to the site ready for battle. I looked carefully at what I ordered and OOOOPS. It is what it said it is. I made the mistake. NOT MJM. I wrote.I explained I thought it was the different model.They got back to me. THE SAME DAY!!! THAT is unheard of. He took the time to explain to me that the one I wanted was more expensive. Ithought, " oh great here we go".
Jeff went on to explain not only would he be happy to exchange my item for the one I wanted but for the same price. Unheard of! I will shop here from now on period. Thank you for you great Cust serv. Your went above & beyond.
Thank you for being you
Yours In Magic & Balloonary
All I can say is WOW! I've never been so impressed with quality customer service as I have from Jeff...it's second to none!
I'm a true MJM...
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WOW,WOW,WOW! Brandi(Service Agent) thank you again for going the extra mile in customer service. You are such a outstanding credit to your company...
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