MJM Magic not only stands behind our products, but we want to provide you with the BEST possible experience, and insure that you will continue to come back again and again.
For that reason, we don't want you to worry about being ripped off here. We would rather sell many items to you at a low price than sell something at a jacked up price one time only.
We will match the price of any identical item that you see advertised elsewhere (only reputable retail dealers apply -- we do not match wholesalers or wholesale pricing which is 30%-40% off retail). We care about your business, so if you see something cheaper elsewhere, let us know and we will match or beat that price (read details below). Simply email us and let us know where you saw it: email@example.com
DONT BE FOOLED BY LOWER PRICED COMPETITORS!: If you do see something cheaper elsewhere, please make sure that their FINAL PRICE is lower than ours before contacting us, not just their listing price.
What we mean by that is simple. Let's say that MJM Magic has an effect on sale for $12.99, but you see it listed on another site for $10.00. What you may not realize is that these other sites usually charge you additional fees when you checkout. To find out if there are additional charges being added to that price, simply act like you're going to buy it by adding it to your shopping cart, or contact that other site's customer service department and ask how much the total will be when you check out. Nine out of ten times, these "other" websites charge you more money during the checkout process, pushing their FINAL PRICE to be much higher than our final price. This is the only value we care about, since we want to save you money and not see you ripped off.
Remember, the FINAL price is the price you have to pay after shipping, handling, and taxes are applied by our competitors.
Let's face it...what's the point of you buying an item that's 80% off only to pay DOUBLE for shipping and handling? This is how they make their money! So bottom line, if their final price is lower than ours, we will match or beat THAT price, not simply their listed price which means NOTHING.
Remember that we offer FREE shipping to the United States and Canada, plus we also offer our returning customers an additional 10% discount, so our final price goes even lower than our listing price in most instances!
NOTE: In most cases, we reserve the right to issue you the savings in the form of store credit. For example, you see the final price of an item is $5.00 cheaper somewhere else, we may issue you that $5.00 store credit towards your next purchase with us. That way, you still get the savings, and we still get the opportunity to serve you again (which is really what it's all about!). We lower our prices not to lose money, but to see you back here again, and the store credit option is a win-win for everybody! We have people who have saved hundreds of dollars accumulated in store credit and now they basically get everything for free when shopping with us!
ALSO...Keep in mind that we only price match competitors that have the lower price item IN STOCK. Why is that? Because the whole point of us matching a price is that we're trying to keep you shopping here and not elsewhere. If the site you're comparing us to doesn't even have the lower priced item in stock, then you wouldn't be purchasing it there anyway. Only of the site has it in stock AND their final price is lower than ours, then we will be more than happy to match the price and keep you satisfied with our service.
This is because some sites have had out of stock items marked REALLY LOW....items that they never intended to carry again. However, we at MJM Magic still carried the items, and it was costing us a lot of money to price match something that our competitors were never going to carry again. This is why the item must be in stock and available to the public in order for us to match the final price.
We have no problem adjusting prices to match a competitor before you make a purchase. In fact, if you purchase something with us and then find it cheaper somewhere else (within 2 weeks of purchase), we will credit you the difference! However, anything after the two week grace period will not apply.
Because of their very nature, we do not make price adjustments on Clearance items. If an item is purchased on clearance for 50% off, and then it goes down to 60% off the next day (for example), there are no credits or refunds on the price drop. Clearance items are final sale items and by nature, their price may continue to drop until all quantities are sold.
Lucky for me, MJM was one of the first online shops that I've tried. All of my questions have been answered to satisfaction, and their service is the...
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I ordered only one item just to try them out. But the the service they was gave looks as though I had a huge purchase. Brandi and Jeff are really...
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Customer service is the best! Fast response, very good! I will buy from again and again! Thanks Brandi. Happy holidays!
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I have been a customer of MJM since shortly after they started. Always get my orders sooner than I expect. I recently had a problem with a product...
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Had a slight problem with one of the effects instructional dvd. Jeff
stepped up to the plate and gave GREAT old fashioned customer service.
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