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Testimonial

Number of store reviews of 917 for a average rating of 5.0 out of 5 stars!

Customer Review

Customer Service Feedback
by: Larry Kugelman

   Customer Service Feedback, Customer Service Testimonial

Sunday 21 November, 2021

Listen up, everyone. If anyone should know how Jeff & Brandi Mash run MJM Magic, it would be me. I am Jeff's very first customer when he opened the doors for business 20 years ago and I have purchased hundreds and hundreds of tricks and spent thousands of $$. MJM Magic is but one of over 30 magic sites I use, but it ranks Numero Uno when it comes to making sure his customers are satisfied...with their purchases, their inquiries, their returns, etc...if a piece was missing to a trick I bought, Jeff made sure a replacement was in the mail that very same day. Magic is a tricky business (no pun intended...well, maybe a little) and you can't divulge too much about a trick until they pay for it, but Jeff is a Master at it. Just yesterday I asked him something about a new Rubik's Cube effect that just came out called the Magic Mirror. It was a tough question to answer without giving away the method but Jeff danced around it and gave me the answer I sought without ever revealing the method. It's a skill he's learned and honed over the years. Before becoming a magician, I earned a degree in Journalism and wrote short stories for several different national publications, wrote monthly newsletters for trade unions and also edited many a college thesis for graduating seniors but I wouldn't be able to do what Jeff does. He runs a company and keeps inventory on thousands of products but still finds time to care about his customers. You're just a number at other magic sites but not at MJM. I often wonder if Jeff made a deal with the Devil and bargained for 4 extra hours per work day while us mere mortals struggle and toil with 24. And, Jeff and Brandi take their work home with them. I know because he wrote to me one night during his dinner because he promised me an answer that night to an issue I had. Now, THAT'S Customer Service. And THAT'S why MJM Magic is my Go-To online Magic Shop over all the rest for over 20 years!


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Testimonials

Excellent service

All items came on time, and were exactly what I expected. Excellent service, would buy again! Thanks MJM Magic!
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Back in magic

After being out of magic for 6 months I return to the one and only best magic store online MJM.
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Very happy with service!

My first purchase and I'll certainly be back. Everything was as described and the free shipping even into Canada was great. Thanks for the great...
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Such a great shop!

It's take just ~10 days for delivering my order to Russian province town with cheap Priority Mail :). Order was well packed too! Thanks.
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So Surprised!

You guys rock! Your customer service is great. I ordered a package of about $62 with 3 special order items in it on a Monday, and you guys e-mailed...
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